Social Network Editors
Social Network Editor – Example : If a company has a brand page on Facebook and other social network sites, they need to be sure that someone in the company keeps them current, reads and responds to comments and questions, and adds new content and connections. This is an interactive role, which may include participating in social media discussions on company’s pages/sites and getting involved in discussions on other relevant social networking sites.
E-Community Moderator – to make the community an engaging place; growing and managing online communities; welcome first-time posters, keep conversations going, and weed out inappropriate comments.
Responders – Arrange for each representative from each department to resolve customer’s problem, follow up to address the immediate situation.
